Terms of Service

1.    Introduction
1.1 The following terms and conditions (“terms”) apply to all bookings with Pacific HQ.
1.2    By booking accommodation with us, you accept these terms and agree to be bound by them when you make a reservation with us.
1.3 We may vary these terms at any time without notice to you. The terms applied will be those that are in place when you make the booking, so please ensure you review our terms on each occasion before booking your stay with us.

2. Reservations
2.1 You must be at least 18 years old to book or check into the accommodation and at least one of the staying guests must be at least 18 years old.
2.2    If you represent an organisation or other person(s) when booking our accommodation, you warrant that you have the authority to bind that organisation or other person(s) and that it/they will be bound by these terms (“you” and “your” refers to the person/organisation making the booking and each actual guest). The booking may not be transferred into the name of another person without our prior written consent.
2.3 Where a booking is made on behalf of another person or organisation, the person or organisation making the reservation and the actual guest will be jointly and severally liable under these terms. The person making the booking is responsible for ensuring that the guest is aware of these terms.
2.4    The price quoted is for the accommodation only and all other costs (such as food and beverages and other services) will be charged separately unless stated otherwise.
2.5 There is a set number of guests allocated to the apartment, as shown on our website. If your booking exceeds that number, we will require you to pay an additional person charge of NZ $150.00/night for each additional person. We accept no responsibility if we are unable to meet the accommodation needs of your entire party if your numbers exceed our guest allocation guidelines and you have not made an arrangement with us prior to your date of arrival.
2.6    Child Policy: Children under the age of 14 are not permitted at the property unless by prior agreement with the owner.

3. Arrival and Departure
3.1 Check-In time is after 3pm (NZ time) on the arrival date. Please advise your approximate time of arrival when making your reservation.
3.2 Check-Out time is by 10am on the agreed departure date. If the apartment is not vacated by this time, then we may charge the following rates to compensate for the additional use of the room and costs incurred by the delayed availability: 50% of the room rate for that night if vacated by 12 noon; 75% of the rate if vacated by 4pm; after 4pm the full amount of the room rate.

4. Prices
4.1 Accommodation prices are as advertised on our website at the time the booking is made, or otherwise as agreed in writing by us prior to the date of arrival.
4.2 All prices are in New Zealand dollars. We accept no responsibility for quotes given in different currencies.

5. Payment
5.1 When you book with us online (via a third party), you will pay the full price of the accommodation booking at the time of making your reservation.
5.2 When you book with us over the website, phone or via email, you will receive an invoice with payment terms. A 50% deposit is required within 3 days of the invoice date to secure your booking.
5.3 If you have not paid in full at the time of booking, you agree to pay for your booking in full immediately upon arrival. Any additional charges incurred during your stay will also be due and payable upon departure.

6. Cancellation
6.1    Cancellations of bookings will incur the following charges:
a Bookings cancelled with more than 7 days’ notice will be fully refunded;
b If the booking is cancelled less than 5-7 days from your arrival date, you will be charged 50% of the total cost of the booking;
c If the booking is cancelled within 5 days of your arrival date, you will be charged the full cost of the booking; and
6.2 We retain the right to cancel any bookings without notice. We will not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation by us.

7. Limitation of Liability
7.1    Notwithstanding anything else contained in these terms, our liability in respect of all claims, whether in contract or in tort, will not in the aggregate exceed the cost of the booked accommodation.
7.2 To the fullest extent permitted by law, we make no representations or warranties, express or implied, in relation to the type, standard or quality of goods or services that we or a third party may provide and we accept no liability for the provision of the same. This includes, without limitation, liability for economic and consequential losses, any damages and costs, all claims involving personal injury and/or death and all loss, damage or destruction of property.
7.3    We are not responsible for any errors or omissions made when you enter your booking on our website.
7.4 We accept no responsibility for any representations made by third parties on our behalf, including prices quoted on third party websites. We are not responsible for any information supplied or bookings made through an intermediary.
7.5    We are not responsible for your personal effects or equipment stored in our rooms or premises or left in vehicles and will not be liable for theft, disappearance or damage to the same.
7.6    You indemnify us in respect of any liability, loss, damage, cost and expense of any nature arising out of or in connection with your booking.
7.7 If you acquire our goods or services for the purposes of business, then the NZ Consumer Guarantees Act 1993 will not apply to the provision of those goods or services.
7.8    Force majeure: We will not be in breach of these terms or in any way liable if we are prevented from complying with these terms due to an Act of God, act of public enemy, war, earthquake, riot, fire, storm, flood, explosion, compliance with any law or government requirement, rule or regulation, strikes, lock outs, or any other cause not reasonably within our control.

8. General
8.1 We do not consent to the use of our intellectual property by any other person or organisation without out prior written approval. We do not sanction any third parties to act as our agents.
8.2 All bookings shall only be for the purpose of accommodation. No gatherings or parties are allowed and we reserve the right to evict any additional occupants. Any damage to the room or property may be billed to the guest and may include loss of income if applicable.
8.3 Smoking is not permitted in the apartment and non-compliance with this may incur an additional cleaning fee.
8.4 We reserve the right to remove people from the apartment if in our opinion noise levels exceed acceptable levels or your behaviour is to others. In such circumstances, we shall still be entitled to charge you in full for the accommodation booked and for any other goods and services consumed and/or booked.
8.5 You warrant that you will comply will all statutes, regulations and local authority bylaws and with our own safety rules and staff directives whilst you are a guest with us.
8.6    These terms are subject to the laws of New Zealand. All disputes between the parties shall be determined by the courts of New Zealand, and the parties submit to the exclusive jurisdiction of the same.